Terms and Conditions

Last Updated: August 21, 2026

Welcome to FIOR. These Terms & Conditions govern your use of the FIOR website, apartment listings, booking services, and your stay at any FIOR property.

By accessing our website, submitting a booking request, or confirming a reservation with FIOR, you agree to these Terms & Conditions.

1. About FIOR

FIOR provides thoughtfully furnished serviced apartments designed for comfortable short-term and extended stays.

Our properties are currently available at selected locations including:

• Islamabad – Centaurus Mall
• Bahria Town
• Bhurban

Availability, apartment types, facilities, and services may vary by property.

2. Booking & Reservation

Guests may submit a booking request through the FIOR website, WhatsApp, phone, or other available communication channels.

A booking is considered confirmed only after FIOR has confirmed the reservation through an official communication channel.

Submitting a booking request does not automatically guarantee availability or confirmation.

FIOR reserves the right to decline a booking request where the requested apartment or dates are unavailable.

3. Guest Information

Guests are responsible for providing accurate information when making a booking, including:

• Full name
• Contact number
• Email address
• Check-in date
• Check-out date
• Number of guests
• Preferred property or location
• Any other information reasonably required for the reservation

Providing incorrect or misleading information may result in cancellation of the reservation.

4. Check-In & Check-Out

Standard check-in and check-out times may vary depending on the property.

Guests will receive the applicable check-in and check-out information with their booking confirmation.

Early check-in and late check-out may be available upon request, subject to availability and applicable charges.

Guests must follow the check-in instructions provided by FIOR.

5. Occupancy & Guests

Only the number of guests specified in the confirmed reservation may stay in the apartment unless otherwise approved by FIOR.

Additional guests may require prior approval.

FIOR reserves the right to refuse accommodation where the number of occupants exceeds the permitted capacity of the apartment.

6. Apartment Use

Guests must use the apartment responsibly and only for lawful residential or accommodation purposes.

Guests must not:

• Damage furniture, appliances, fixtures, or property
• Conduct illegal activities
• Cause unreasonable disturbance to neighbors
• Use the apartment for unauthorized commercial activities
• Allow unauthorized persons to stay overnight
• Remove FIOR property from the apartment

Any damage caused by a guest may be subject to recovery of the applicable repair or replacement cost.

7. House Rules

Guests are required to follow the house rules applicable to their FIOR property.

These may include rules relating to:

• Noise and disturbances
• Smoking
• Parties and events
• Visitors
• Parking
• Use of common areas
• Building management requirements
• Safety and security

Additional property-specific rules may be communicated before or during the stay.

8. Cleanliness & Property Care

Guests are expected to maintain reasonable cleanliness and take appropriate care of the apartment and its contents.

Normal use and reasonable wear are not considered damage.

However, excessive cleaning requirements, intentional damage, missing items, or misuse of the property may result in additional charges.

9. Amenities & Services

FIOR aims to provide the amenities and services described for each apartment listing.

Amenities may vary depending on the specific property.

Occasionally, certain facilities or services may be temporarily unavailable due to maintenance, technical problems, building restrictions, or circumstances outside FIOR’s reasonable control.

FIOR will make reasonable efforts to address such issues when possible.

10. Payments

Applicable accommodation charges, taxes, deposits, additional services, or other fees will be communicated to the guest before confirmation where applicable.

Guests are responsible for making payments according to the payment instructions provided by FIOR.

A reservation may not be considered confirmed until any required payment or confirmation requirement has been completed.

11. Cancellation & Changes

Cancellation and modification terms may vary depending on the property, booking dates, rate, and booking arrangement.

Guests should review the cancellation terms communicated at the time of booking.

Requests to change booking dates, apartment type, number of guests, or other reservation details are subject to availability.

FIOR reserves the right to apply applicable charges where a cancellation or modification falls outside the permitted terms of the reservation.

12. Refunds

Where a refund is applicable, it will be processed according to the cancellation and payment terms associated with the reservation.

Refund processing times may vary depending on the payment method and financial institution.

13. Security & Personal Belongings

Guests are responsible for their personal belongings during their stay.

FIOR is not responsible for loss, theft, or damage to personal belongings unless liability is imposed by applicable law.

Guests should take reasonable precautions to secure valuables and personal items.

14. Damage & Loss

Guests may be held responsible for damage to the apartment, furniture, appliances, fixtures, keys, access devices, or other FIOR property caused by themselves or their accompanying guests.

Where applicable, FIOR may request reimbursement for reasonable repair or replacement costs.

15. Prohibited Activities

The following activities are prohibited unless expressly authorized:

• Unauthorized parties or events
• Illegal activities
• Excessive noise or disturbance
• Unauthorized commercial use
• Damage or misuse of property
• Any activity that violates applicable laws or building regulations

FIOR may take appropriate action, including termination of a stay, where serious violations occur.

16. Website Information

FIOR makes reasonable efforts to ensure that information displayed on the website is accurate and up to date.

However, apartment availability, photographs, amenities, prices, descriptions, and other information may change from time to time.

Photographs are intended to provide a general representation of the accommodation. Actual furniture, décor, views, layouts, or minor details may vary between individual apartments.

17. Third-Party Services & Links

The FIOR website may contain links or references to third-party websites, services, maps, payment providers, or other external resources.

FIOR does not control third-party websites and is not responsible for their content, availability, policies, or practices.

18. Website Use

You agree not to misuse the FIOR website or attempt to:

• Gain unauthorized access to the website or its systems
• Introduce malicious software
• Interfere with website functionality
• Copy or reproduce website content without permission
• Use the website for fraudulent or unlawful purposes

19. Intellectual Property

Unless otherwise stated, the content displayed on the FIOR website, including logos, branding, photographs, graphics, text, designs, and other materials, belongs to or is used by FIOR with appropriate authorization.

You may not reproduce, modify, distribute, or commercially use FIOR content without prior written permission.

20. Limitation of Liability

FIOR will make reasonable efforts to provide guests with a comfortable and reliable stay.

However, FIOR shall not be responsible for circumstances beyond its reasonable control, including interruptions caused by building management, utility providers, technical failures, natural events, government restrictions, or other unforeseen circumstances.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded under applicable law.

21. Changes to These Terms

FIOR may update these Terms & Conditions from time to time to reflect changes in our services, policies, or legal requirements.

The updated version will be published on this page with the revised “Last Updated” date.

Your continued use of the website or services after an update constitutes acceptance of the revised Terms & Conditions.

22. Privacy

Your use of the FIOR website and services may involve the collection and processing of personal information.

Please review our Privacy Policy for information about how FIOR collects, uses, and protects personal information.

23. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any disputes relating to these Terms or FIOR services shall be subject to the jurisdiction of the appropriate courts in Pakistan.

24. Contact FIOR

If you have any questions regarding these Terms & Conditions, your reservation, or your stay, please contact us:

FIOR
Luxury Serviced Apartments

Phone / WhatsApp: 0324 5308516
Email: contact@byfior.com
Location: Bahria Enclave, Islamabad, Pakistan

WhatsApp: 0324 5308516