Privacy Policy

Last Updated: August 21, 2026

Your Privacy Matters

At FIOR, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how FIOR may collect, use, store, and protect your information when you visit our website, enquire about a stay, submit a booking request, or communicate with our team.

By using the FIOR website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.

01 — Information We Collect

Information You Provide

When you contact FIOR, enquire about a property, or submit a booking request, we may collect information such as:

• Full name
• Phone or WhatsApp number
• Email address
• Preferred FIOR location
• Selected apartment or property
• Check-in and check-out dates
• Number of guests
• Special requests
• Messages or other information you choose to provide

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device information
• Pages visited
• General website usage information
• Cookies and similar technologies

02 — How We Use Your Information

FIOR may use the information you provide to:

• Respond to your enquiries
• Process booking requests
• Check and confirm availability
• Communicate with guests
• Provide customer support
• Respond through WhatsApp, phone, or email
• Improve our website and guest experience
• Maintain website security
• Maintain appropriate business records
• Meet applicable legal requirements

We use your information only for purposes that are reasonably connected with providing and improving our services.

03 — Booking Information

When you submit a booking request through the FIOR website, we may receive information including your name, contact details, preferred location, apartment, dates, number of guests, and any special requests.

Submitting a booking request does not automatically confirm a reservation.

FIOR may need to check availability and confirm the booking details with you before the reservation is considered confirmed.

04 — WhatsApp Communication

FIOR may use WhatsApp to communicate with guests and receive booking enquiries.

When you choose to continue your booking enquiry through WhatsApp, the information you provide may be transferred into a WhatsApp message so that you can communicate directly with the FIOR team.

FIOR WhatsApp: +92 324 5308516

WhatsApp is operated by Meta and is subject to its own terms and privacy practices. FIOR does not control how WhatsApp processes information within its platform.

05 — Cookies

The FIOR website may use cookies and similar technologies to support website functionality, remember preferences, understand general website usage, and improve the overall user experience.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

06 — How We Share Information

FIOR does not sell or rent your personal information.

Information may be shared where reasonably necessary with:

• FIOR team members handling enquiries and bookings
• Website and technology service providers
• Communication services
• Other service providers required to operate our website or services
• Government authorities where disclosure is legally required

We aim to share only information that is reasonably necessary for the relevant purpose.

07 — Data Security

FIOR takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

08 — Data Retention

FIOR may retain personal information for as long as reasonably necessary to:

• Manage booking enquiries
• Communicate with guests
• Maintain appropriate business records
• Provide our services
• Resolve disputes
• Meet applicable legal obligations
• Protect our legitimate business interests

When information is no longer reasonably required, it may be deleted or otherwise handled in accordance with applicable requirements.

09 — Your Privacy Rights

Depending on applicable laws and circumstances, you may have the right to request information about the personal data we hold about you.

You may also request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information where appropriate
• Information about how your information is being used

To make a privacy-related request, please contact FIOR using the contact details below.

10 — Third-Party Links

The FIOR website may contain links to third-party websites, platforms, or services.

These external websites operate independently from FIOR and may have their own privacy policies and terms. FIOR is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

11 — Children’s Privacy

The FIOR website is not specifically directed toward children.

FIOR does not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us, please contact us so that the matter can be reviewed.

12 — Changes to This Privacy Policy

FIOR may update this Privacy Policy from time to time to reflect changes to our services, website practices, or applicable requirements.

When changes are made, the updated version will be published on this page together with a revised Last Updated date.

We encourage visitors to review this page periodically.

13 — Contact Us

Questions About Your Privacy?

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact the FIOR team.

FIOR
Luxury Serviced Apartments

Phone / WhatsApp:
+92 324 5308516

Email:
contact@byfior.com

Location:
Bahria Enclave, Islamabad, Pakistan

WhatsApp:
+92 324 5308516

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.